WordPress is – and has always been – a wonderful platform to develop on. A lot of web developers and designers focus their skills and services on developing great websites with WordPress at its core. Although the platform itself is very flexible, it is not without problems. Many web design companies that focus on WordPress developments often have to spend a lot of time on troubleshooting and fixing various parts of the websites they develop. Your web design company needs to have tech support on hand. Here are some of the reasons why tech support can be very good for your business.
Photo by stockimages at freedigitalphotos.net
Happy clients always mean more business. One of the best ways to make sure that your clients are always happy is to provide them with the assurance of technical support at any time. Whenever they run into problems with their WordPress site, they can always get in touch with a tech support and have the problems resolved in no time at all.
In turn, clients will appreciate the level of support you provide and will most likely recommend you to other potential clients. In fact, many successful web design and hosting companies now use technical support as one of their marketing tools; the better assurance you can provide, the more business you will be likely to receive.
More Time for Important Projects
Iíve mentioned how there are a lot of things that can go wrong with a WordPress site, despite the fact that the CMS is designed to be very user friendly. The time you spend tackling these problems can be better spent doing more work and completing projects.
At the end, the cost of providing proper technical support to customers will be covered by the amount of time you can bill for important projects. The two hours you would normally use to troubleshoot a plugin can instead be used to create a WordPress theme for your clientís site.
More Affordable Than Ever
Speaking about the cost of offering technical support, a lot of web design companies still think itís too expensive. The fact is, it isnít. There are ways to reduce the costs of providing sufficient support to your clients. You can, for example, have a dedicated support officer on-site. If you want to reduce the costs even further and avoid doing everything in-house, you can also find effective technical and networking support services to hire.
Support services can be scaled to your specific needs. There is always a solution that fits your budget, especially now that there are a lot of companies that focus on offering support to small and medium enterprises.
There is no doubt that good technical support goes a long way. Your clients will be much happier, you can focus more on your projects, and at the end of the day your web design company will be much more profitable. Letís not forget that good technical support will also help maintain your companyís reputation and credibility in the eyes of your clients and potential customers.